This policy explains what personal information Get On collects when you create an account, complete learning, join an organisation workspace, contact us, or use our web and mobile apps. It also explains how we protect that information, when we share it, and what choices are available to you.
This Privacy Policy explains how SHEilds Ltd. collects, uses, stores, and protects personal information when you use Get On Powered by SHEilds.
It applies to individual learners, organisation users, website visitors, and people who contact our support, legal, or privacy teams.
Summary. We only use personal information where we need it to run, secure, improve, support, or legally operate Get On.
The information we collect depends on how you use the service. It can include identity and account details, organisation or role information, learning activity, assessment attempts, certificate history, billing records, support messages, and technical information about your device or session.
Some of this information is provided directly by you or your organisation. Other information is generated when you sign in, complete training, manage a workspace, or interact with support.
We collect information directly from you when you create an account, complete forms, enrol in courses, contact us, or use settings inside the app. We may also receive information from organisation administrators who provision access for their teams.
We collect limited technical and usage data automatically when you use the platform so we can keep the service working, understand failures, secure accounts, and improve product quality.
We use personal information to deliver learning features, manage accounts, process subscriptions, issue certificates, support organisations, respond to support queries, secure the service, and meet legal or regulatory obligations.
We also use limited product and diagnostic information to understand service performance, investigate bugs, prevent abuse, and make the platform more reliable and easier to use.
This can include sending magic-link sign-in emails, remembering course state, recording completions, displaying certificate status, handling invoices, answering support tickets, and reviewing security events.
Where required by applicable law, we process personal information under recognised legal bases such as performing our contract with you or your organisation, pursuing legitimate interests in operating and improving the service, complying with legal obligations, and relying on consent where consent is the appropriate basis.
If consent is used for an optional processing activity, you can withdraw that consent later without affecting earlier processing that was already lawful.
We share limited information with service providers who help us run Get On, such as cloud hosting providers, authentication or communications services, payment processors, analytics providers, and customer support tooling.
We do not sell your personal information. We only share information where it is needed to provide the service, comply with law, protect users, or support the legitimate operation of the platform.
We use cookies, local storage, and bounded first-party analytics to keep you signed in, remember preferences, understand how the service performs, and measure whether key flows are working as intended.
Optional analytics or preference technologies are only used where appropriate and in line with local consent requirements. We avoid unconstrained blanket tracking and do not use product analytics to sell personal data.
Summary. Security, reliability, and service-improvement data help us keep Get On working well without turning the product into an advertising tracker.
We keep information only for as long as it is needed for product operation, support, compliance, dispute handling, security, and certificate verification. Retention periods vary depending on the type of data and why it was collected.
For example, account and learning records may be kept while an account is active or where an organisation needs training history, while billing, audit, or security records may be kept longer if required by law or risk controls.
We apply layered controls designed to reduce risk, including authentication and authorisation checks, encrypted transport, role-based access, logging safeguards, operational monitoring, and restricted internal access to production data.
No internet-based service can promise perfect security, but we work to detect threats quickly, limit unnecessary access, and respond to incidents responsibly.
You are responsible for protecting the email inboxes and devices linked to your sign-in methods. If you suspect compromise, contact us promptly so we can help secure the account.
Some of our service providers may process information outside your home country. Where that happens, we use appropriate contractual, organisational, or technical safeguards designed to protect personal information during those transfers.
The locations involved may depend on the providers used for infrastructure, communications, payments, analytics, and support operations.
Subject to applicable law, you may have rights to request access, correction, deletion, portability, objection, restriction of processing, or withdrawal of consent where consent is the relevant basis.
You can also manage communication preferences inside the product where those settings are available, and you can contact us directly for privacy or deletion requests.
Get On is not directed to children under the minimum age required by local law for independent account use. If we learn that personal information has been collected inappropriately from someone who should not independently hold an account, we will take reasonable steps to investigate and address it.
We may update this Privacy Policy to reflect legal, regulatory, operational, security, or product changes. When we make material updates, we will revise the date on this page and may provide additional notice inside the service or by email where appropriate.
For privacy requests, data rights questions, or account-deletion enquiries, contact privacy@sheilds.app.